경영학연구

이 논문의 PDF가 제공되지 않습니다.

REFERENCES (47)

[1]
[1] [학술지(정기간행물)] 박상언/감정부조화의 영향과 그 조절요인에 관한 실증연구: 직무자율성과 사회적 지원의 조절효과를 중심으로/경영학연구/2009/38(2)/379~405/한국경영학회/ Google Scholar ›
[2]
[2] [학술지(정기간행물)] 박상언/감정부조화와 감성지능이 서비스직 사원의 비과업행동에 미치는 영향/경영학연구/2010/39(4)/963~994/한국경영학회/ Google Scholar ›
[3]
[3] [학술지(정기간행물)] 이동명/정서노동과 소진의 관계에서 정서부조화의 매개효과/조직과 인사관리연구/2007/31(3)/131~153/한국인사관리학회/ Google Scholar ›
[4]
[4] [단행본] Multiple Re-gression : Testing and Interpreting Interac-tions/Aiken, L. S./Sage Publications/1991/~/// Google Scholar ›
[5]
[5] [학술지(정기간행물)] Ashforth, B. E./Emo-tional Labor in Service Roles : The Influence of Identity/Academy of Management Re-view/1993/18/88~115// Google Scholar ›
[6]
[6] [학술지(정기간행물)] Ashforth, B. E./Social Identity Theory and the Organization/Academy of ManagementReview/1989/14/20~39// Google Scholar ›
[7]
[7] [학술지(정기간행물)] Bhave, D. P./The Role of Occupational Emotional Labor Requirements on the Surface Acting–job Satisfaction Relationship/Journal of Management/2013//~// Google Scholar ›
[8]
[8] [학술지(정기간행물)] Brook, P./TheAlienatedHeart : Hochschild's ‘EmotionalLabor’ThesisandtheAnticapitalist Politics of Alienation/Capital & Class/2009/33/7~31// Google Scholar ›
[9]
[9] [학술지(정기간행물)] Brotheridge, C. M./Emotional Labor and Burnout : Comparing Two Perspectives of"People Work"/Journal of Vocational Behavior/2002/60/17~39// Google Scholar ›
[10]
[10] [학술지(정기간행물)] Brotheridge, C. M./Testinga Conservation of Resource Model of the Dynamics of Emotional Labor/Journal of OccupationalHealthPsychology/2002/7/57~67// Google Scholar ›
[11]
[11] [학술지(정기간행물)] Chi, N. W./Want a Tip? Service Performance as a Function of Emotion Re-gulation and Extraversion/Journal of Ap-plied Psychology/2011/96/1337~1346// Google Scholar ›
[12]
[12] [학술지(정기간행물)] Côté. S./A Social Interaction Model of The Effects of Emotion Regulation on Work Strain/Academy of Management Review/2005/30/509~530// Google Scholar ›
[13]
[13] [학술지(정기간행물)] Diefendorff, J. M./TheDimensionalityandAntecedents of Emotional Labor Strategies/Journal of VocationalBehavior/2005/66/339~357// Google Scholar ›
[14]
[14] [학술지(정기간행물)] Erickson, R. J./Emotional Labor, Burnout, and Inauthenticity : Does GenderMatter?/SocialPsychologyQuarterly/2001/64/146~163// Google Scholar ›
[15]
[15] [학술지(정기간행물)] Giardini, A./Reducing the Negative Effects of Emotion Work in Service Occupations : Emotional Competence as a Psychological Resource/Journal of Occupa-tional Health Psychology/2006/11/63~75// Google Scholar ›
[16]
[16] [학술지(정기간행물)] Grandey, A. A./Emotional RegulationinThe Workplace : A New Way to Conceptualize Emotional Labor/Journal of Occupational HealthPsychology/2000/5/95~110// Google Scholar ›
[17]
[17] [학술지(정기간행물)] Grandey, A. A./When"The Show Must Go On" : Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-rated Service Delivery/Academy of ManagementJournal/2003/46/86~96// Google Scholar ›
[18]
[18] [단행본] Emotional Labor in the 21 st Century: Diverse Perspec-tives on Emotion Regulation at Work/Grandey, A. A./Psychology Press/Routledge/2013/3~27///Bringing Emotional Labor into Focus : A Review and Google Scholar ›
[19]
[19] [학술지(정기간행물)] Gross, J. J./Antecedent-and Response-FocusedEmotionRegulation : DivergentCon-sequences for Experience, Expression, and Physiology/Journal of Personality and SocialPsychology/1998/74/224~237// Google Scholar ›
[20]
[20] [학술지(정기간행물)] Groth, M./Customer Reactions to Emotional Labor : The Roles of Employee Acting Strategies and Customer Detection Accuracy/Academy of Management Journal/2009/52/958~974// Google Scholar ›
[21]
[21] [단행본] The Managed Heart : Commercialization of Human Feeling/Hochschild, A. R./UniversityofCaliforniaPress/1983/~/// Google Scholar ›
[22]
[22] [학술지(정기간행물)] Hülsheger, U. R./On the Costs and Benefits of Emotional Labor : A Meta-AnalysisofThreeDecadesofResearch/Journal of Occupational Health Psychology/2011/16/361~389// Google Scholar ›
[23]
[23] [학술지(정기간행물)] John, O. P./Healthy and Unhealthy Emotion Regulation : Personality Processes, Individual Differences, and Life Span Development/Journal of Personality/2004/72/1301~1334// Google Scholar ›
[24]
[24] [학술지(정기간행물)] Johnson, H. A. M./Service with a Smile : Do Emotional Intelligence, Gender, and Autonomy Moderate the Emo-tional Labor Process?/Journal of Occupa-tional Health Psychology/2007/12/319~333// Google Scholar ›
[25]
[25] [학술지(정기간행물)] Judge, T. A./Is Emotional Labor more Difficult for Some than for Others? A Multilevel, Experience-sampling Study/Personnel Psychology/2009/62/57~88// Google Scholar ›
[26]
[26] [학술지(정기간행물)] Kenworthy, J./A Meta-analytic Review of the Relationship Between Emotional Dissonance and Emotional Exhaustion/Journal of Ap-plied Social Psychology/2014/44/94~105// Google Scholar ›
[27]
[27] [학술지(정기간행물)] Liu, Y./The Relationship Between Emotional Resources and Emotional Labor : An Exploratory Study/Journal of Applied SocialPsychology/2008/38/2410~2439// Google Scholar ›
[28]
[28] [학술지(정기간행물)] Mael, F./Alumni and their Alma Mater : A Partial Test of the Reformulated Model of Organizational Iden-tification/Journal of Organizational Behavior/1992/13/103~123// Google Scholar ›
[29]
[29] [학술지(정기간행물)] Martínez-Iñigo, D./Emotional Labour and Emotional Exhaustion : Interpersonal and Intrapersonal Mechanisms/Work &Stress/2007/21/30~47// Google Scholar ›
[30]
[30] [학술지(정기간행물)] Maslach, C./The Mea-surement of Experienced Burnout/Journal ofOccupationalBehavior/1981/2/99~113// Google Scholar ›
[31]
[31] [학술지(정기간행물)] Maslach, C./Early Pre-dictors of Job Burnout and Engagement/Journal of Applied Psychology/2008/93/498~// Google Scholar ›
[32]
[32] [학술지(정기간행물)] Mesmer-Magnus, J. R./Moving Emotional Labor Beyond Surface and Deep Acting A Discordance–congruence Perspective/Organizational Psychology Review/2012/2/6~53// Google Scholar ›
[33]
[33] [학술지(정기간행물)] Morris, J. A./The Di-mensions, Antecedents, andConsequencesof Emotional Labor/The Academy of Ma-nagementReview/1996/21/986~1010// Google Scholar ›
[34]
[34] [학술지(정기간행물)] Ng, T. W./Locus of Control at Work : A Meta-analysis/Journal of Organizational Behavior/2006/27/1057~1087// Google Scholar ›
[35]
[35] [학술지(정기간행물)] Pugh, S. D./Willing and Able to Fake Emotions : A Closer Examination of the Link Between Emotional Dissonance and Employee Well-being/Journal of Applied Psychology/2011/96/377~// Google Scholar ›
[36]
[36] [학술지(정기간행물)] Rafaeli, A./Expression of Emotion as Part of the Work Role/Academy ofManagementReview/1987/12/23~37// Google Scholar ›
[37]
[37] [학술지(정기간행물)] Richards, J. M./Emotion Regulation and Memory : The Cognitive Costs of Keeping One's Cool/Journal of Personality and Social Psychology/2000/79/410~424// Google Scholar ›
[38]
[38] [단행본] Emotions in Organizational Behavior/Rubin, R. S./Lawrence Earlbaum Associates/2005/189~211///A Reconceptualization of the Emotional Labor Construct: On the Development of an Integrated Theory of Perceived Emotional Dissonance and Emo-tional Labor Google Scholar ›
[39]
[39] [학술지(정기간행물)] Scott, B. A./Chameleonic or Consistent? A Multilevel Investigation of Emotional Labor Variability and Self-monitoring/Academy of Manage-ment Journal/2012/55/905~926// Google Scholar ›
[40]
[40] [학술지(정기간행물)] Scott, B. A./A Multilevel Field Investigation of Emotional Labor, Affect, Work Withdrawal, and Gender/Academy of Management Journal/2011/54/116~136// Google Scholar ›
[41]
[41] [학술지(정기간행물)] Sloan, M. M./The"Real Self"and Inau-thenticity : The Importance of Self-Concept Anchorage for Emotional Experiences in the Workplace/Social Psychology Quarterly/2007/70/305~318// Google Scholar ›
[42]
[42] [학술지(정기간행물)] Totterdell, P./Emotion Re-gulation in Customer Service Roles : Testing a Model of Emotional Labor/Journal of OccupationalHealthPsychology/2003/8/55~73// Google Scholar ›
[43]
[43] [학술지(정기간행물)] Turner, R. H./The Real Self : From Ins-titution to Impulse/American Journal of Sociology/1976/81/989~1016// Google Scholar ›
[44]
[44] [학술지(정기간행물)] VanDijk, P. A./Emotional Labour and Negative Job Outcomes : An Evaluation of the Mediating Role of Emo-tional Dissonance/Journal of Management and Organization/2006/12/101~115// Google Scholar ›
[45]
[45] [학술지(정기간행물)] Wang, K. L./Buffering the Negative Effects of Employee Surface Acting : The Moderating Role of Employee–customer Relationship Strength and Personalized Services/Journal of Applied Psychology/2014/99/341~350// Google Scholar ›
[46]
[46] [학술지(정기간행물)] Watson, D./Development and Validation of Brief Mea-sures of Positive and Negative Affect : The PANAS Scales/Journal Of Personality and Social Psychology/1988/54/1063~1070// Google Scholar ›
[47]
[47] [학술지(정기간행물)] Wharton, A. S./The Sociology of Emotional Labor/Annual Review of Sociology/2009/35/147~165// Google Scholar ›

Publication History

발행일 2016-01-01

Metrics

인용수 14

감정노동과 직무소진의 선형 및 비선형 관계 분석