Korean Management Review

PDF is not available for this article.

REFERENCES (96)

[1]
[1] [학술지(정기간행물)] 김경석/비과업행동 연구의 체계화를 위한 제언/조직과 인사관리연구/2005/29(4)/67~91/한국인사관리학회/ Google Scholar ›
[2]
[2] [학술지(정기간행물)] 김상희/판매원의 감정부조화와 심리적·행동적 반응의 관계: 감정지능과 사회적 지원의 조절효과를 중심으로/경영학연구/2008/37(4)/989~1038/한국경영학회/ Google Scholar ›
[3]
[3] [학술지(정기간행물)] 김상희/서비스 접점에서 서비스제공자의 감정부조화 발생요인 및 조절요인에 관한 연구/마케팅연구/2005/20(1)/111~145/한국마케팅학회/ Google Scholar ›
[4]
[4] [학술지(정기간행물)] 박동수/소진의 직무요구-자원모형에서 감성지능의 조절역할/조직과 인사관리연구/2007/31(1)/69~94/한국인사관리학회/ Google Scholar ›
[5]
[5] [학술지(정기간행물)] 박상언/감정부조화의 영향과 그 조절요인에 관한 실증연구: 직무자율성과 사회적 지원의 조절효과를 중심으로/경영학연구/2009/38(2)/379~405/한국경영학회/ Google Scholar ›
[6]
[6] [학술지(정기간행물)] 임창희/반생산적 행동으로서의 종업원 절도/경영학연구/1999/28(2)/373~389// Google Scholar ›
[7]
[7] [학술지(정기간행물)] 정현우/종업원의 감성지능이 혁신행동에 미치는 영향에 관한 연구: 변혁적 리더십과 거래적 리더십의 조절효과/조직과 인사관리연구/2006/30(4)/29~61/한국인사관리학회/ Google Scholar ›
[8]
[8] [학술지(정기간행물)] 한광현/조직공정성이 반생산적 과업행동에 미치는 영향- 부정적 감정성향의 조절효과를 중심으로 -/조직과 인사관리연구/2004/28(4)/57~84/한국인사관리학회/ Google Scholar ›
[9]
[9] [학술지(정기간행물)] Abraham, R./Emotional dissonance in organizations:Antecedents, consequences and moderators/Genetic, Social, and General Psychology Monographs/1998/124/229~246// Google Scholar ›
[10]
[10] [학술지(정기간행물)] Abraham, R./Emotional intelligence in organizations: A conceptualization/Genetic, Social, and General Psychology Monographs/1999/125/209~224// Google Scholar ›
[11]
[11] [학술지(정기간행물)] Abraham, R./The impact of emotional dissonance on organizational commitment and intention to turnover/The Journal of Psychology/1999/133(4)/441~455// Google Scholar ›
[12]
[12] [학술지(정기간행물)] Abraham, R./The role of job control as a moderator of emotional dissonance and emotional intelligence-outcome relationships/The Journal of Psychology/2000/134(2)/169~184// Google Scholar ›
[13]
[13] [단행본] Multiple regression: Testing and interpreting interactions/Aiken, L. S./Sage/1991/~/// Google Scholar ›
[14]
[14] [학술지(정기간행물)] Ashforth, B. E./Emotional labor in service roles: The influence of identity/Academy of Management Review/1993/18/88~115// Google Scholar ›
[15]
[15] [단행본] The Effect of Affect in Organizational Settings/Ashkanasy, N. M./Elsevier/2005/~/// Google Scholar ›
[16]
[16] [학술지(정기간행물)] Bakker, A. B./Emotional dissonance, burnout, and in-role performance among nurses and police officers/International Journal of Stress Management/2006/13(4)/423~440// Google Scholar ›
[17]
[17] [학술지(정기간행물)] Barling, J./Transformational leadership and emotional intelligence: An exploratory study/Leadership and Organization Development Journal/2000/21(3)/157~162// Google Scholar ›
[18]
[18] [학술지(정기간행물)] Bateman, T. S./Job satisfaction and the good soldier: The relationship between affect and employee citizenship/Academy of Management Journal/1983/26(4)/587~595// Google Scholar ›
[19]
[19] [학술지(정기간행물)] Bechtoldt, M. N./Main and moderating effects of self-control, organizational justice, and emotional labour on counterproductive behavior at work/European Journal of Work and Organizational Psychology/2007/16(4)/479~500// Google Scholar ›
[20]
[20] [학술지(정기간행물)] Bennett, R. J./Development of a measure of workplace deviance/Journal of Applied Psychology/2000/85/349~360// Google Scholar ›
[21]
[21] [단행본] Expanding the criterion domain to include elements of contextual performance. in: Personnel Selection in Organizations/Borman, W. C./Jossey-Bass/1993/71~98/// Google Scholar ›
[22]
[22] [학술지(정기간행물)] Brief, A. P./Prosocial organizational behavior/Academy of Management Review/1986/11(4)/710~725// Google Scholar ›
[23]
[23] [학술지(정기간행물)] Brotheridge, C. M./Emotional labor and burnout: Comparing two perspectives of people work?/Journal of Vocational Behavior/2002/60/17~39// Google Scholar ›
[24]
[24] [단행본] Modelling the performance prediction problem in industrial and organizational psychology. in: Handbook of Industrial and Organizational Psychology,(2nd ed.), vol. 1/Campbell, J. P./Consulting Psychologists Press/1990/687~732/// Google Scholar ›
[25]
[25] [학술지(정기간행물)] Cartwright, S./Emotional intelligence, its measurement and implications for the workplace/International Journal of Management Reviews/2008/10(2)/149~171// Google Scholar ›
[26]
[26] [학술지(정기간행물)] Chen, P. Y./Relationships of work stressors with aggression, withdrawal, theft and substance use: An exploratory study/Journal of Occupational and Organizational Psychology/2002/65/177~184// Google Scholar ›
[27]
[27] [학술지(정기간행물)] Ciarrochi, J./A critical evaluation of the emotional intelligence construct/Personality and Individual Differences/2000/28/539~561// Google Scholar ›
[28]
[28] [단행본] The psychology of counterproductive job performance. in: Dysfunctional behavior in organizations: Violent and deviant behavior/Collins, J. M./JAI/1998/219~242/// Google Scholar ›
[29]
[29] [학술지(정기간행물)] Côté, S./Emotional intelligence, cognitive intelligence, and job performance/Administrative Science Quarterly/2006/51/1~28// Google Scholar ›
[30]
[30] [학술지(정기간행물)] Dalal, R. S./A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior/Journal of Applied Psychology/2005/90/1241~1255// Google Scholar ›
[31]
[31] [학술지(정기간행물)] Davies, M./Emotional intelligence: In search of an elusive construct/Journal of Personality and Social Psychology/1998/75/989~1015// Google Scholar ›
[32]
[32] [학술지(정기간행물)] Day, A. L./Predicting psychological health:Assessing the incremental validity of emotional intelligence beyond personality, Type A behavior, daily hassles/European Journal of Personality/2005/19(6)/519~536// Google Scholar ›
[33]
[33] [학술지(정기간행물)] Druskat, V. U./Building the emotional intelligence of groups/Harvard Business Review/2001/79(3)/80~90// Google Scholar ›
[34]
[34] [학술지(정기간행물)] Dulewicz, V./Emotional intelligence: Can it be measured reliably and validly using competency data?/Competency/1998/6(1)/1~15// Google Scholar ›
[35]
[35] [학술지(정기간행물)] Fox, S./Counterproductive work behavior(CWB) in response to job stressors and organiza tional justice: Some mediator and moderator tests for automy and emotions/Journal of Vocational Behavior/2001/59/291~309// Google Scholar ›
[36]
[36] [단행본] Understanding emotion at work/Fineman, S./Sage/2003/~/// Google Scholar ›
[37]
[37] [학술지(정기간행물)] Fineman, S./On being positive: Concerns and counterpoints/Academy of Management Review/2006/31(2)/270~291// Google Scholar ›
[38]
[38] [학술지(정기간행물)] Gardner, L./Examining the relationship between leadership and emotional intelligence in senior level managers/Leadership and Organization Development Journal/2002/23(2)/68~78// Google Scholar ›
[39]
[39] [학술지(정기간행물)] George, J. M./Emotions and leadership:The role of emotional intelligence/Human Relations/2000/53(8)/1027~1055// Google Scholar ›
[40]
[40] [학술지(정기간행물)] Giardini, A./Reducing the negative effects of emotion work in service occupations: Emotional competence as a psychological resource/Journal of Occupational Health Psychology/2006/11(1)/63~75// Google Scholar ›
[41]
[41] [단행본] Emotional Intelligence/Goleman, D./Bantam/1995/~/// Google Scholar ›
[42]
[42] [단행본] Working with emotional intelligence/Goleman, D./Bantam/1998/~/// Google Scholar ›
[43]
[43] [학술지(정기간행물)] Grandey, A. A./Emotional regulation in the workplace: A new way to conceptualize emotional labor/Journal of Occupational Health Psychology/2000/5/95~110// Google Scholar ›
[44]
[44] [학술지(정기간행물)] Grandey, A. A./When 'the show must go on': Surface and deep acting as determinants of emotional exhaustion and peerrated service delivery/Academy of Management Journal/2003/46/86~96// Google Scholar ›
[45]
[45] [학술지(정기간행물)] Gruys, M. L./Investigating the dimensionality of counterproductive work behavior/International Journal of Selection and Assessment/2003/11/30~42// Google Scholar ›
[46]
[46] [단행본] Emotions in organizational behavior/Hartel, C. E. J./Lawrence Erlbaum Associates, Publishers/2005/~/// Google Scholar ›
[47]
[47] [학술지(정기간행물)] Heuven, E./Emotional dissonance and burnout among cabin attendants/European Journal of Work and Organizational Psychology/2003/12/81~100// Google Scholar ›
[48]
[48] [단행본] The Managed Heart:Commercialization of Human Feeling/Hochschild, A. R./University of California Press/1983/~/// Google Scholar ›
[49]
[49] [학술지(정기간행물)] Holman, D./The effects of performance monitoring on emotional labor and well-being in call centers/Motivation and Emotion/2002/26(1)/57~81// Google Scholar ›
[50]
[50] [학술지(정기간행물)] Huy, Q. N./Emotional capability, emotional intelligence, and radical change/Academy of Management Review/1999/24(2)/325~345// Google Scholar ›
[51]
[51] [학술지(정기간행물)] Jordan, P. J./Workgroup emotional intelligence: Scale development and relationships to team process effectiveness and goal focus/Human Resource Management Review/2002/12(2)/195~214// Google Scholar ›
[52]
[52] [학술지(정기간행물)] Kelley, R./How Bell labs create star performers/Harvard Business Review/1993/5/100~103// Google Scholar ›
[53]
[53] [학술지(정기간행물)] Kelloway, E. K./Organizational citizenship and counterproductive behaviors:Separate but related constructs/International Journal of Selection and Assessment/2002/10/143~151// Google Scholar ›
[54]
[54] [학술지(정기간행물)] Kerr, R./Emotional intelligence and leadership effectiveness/Leadership and Organization Development Journal/2006/27(4)/265~275// Google Scholar ›
[55]
[55] [학술지(정기간행물)] Law, K. S./The construct and criterion validity of EI and its potential utility for management/Journal of Applied Psychology/2004/89(3)/483~496// Google Scholar ›
[56]
[56] [학술지(정기간행물)] LePine, J. A./The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis/Journal of Applied Psychology/2002/87/52~65// Google Scholar ›
[57]
[57] [학술지(정기간행물)] Lewig, K. A./Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers/European Journal of Work and Organizational Psychology/2003/12(4)/366~392// Google Scholar ›
[58]
[58] [학술지(정기간행물)] Marcus, B./Antecedents of counterproductive behavior at work: A general perspective/Journal of Applied Psychology/2004/89/647~660// Google Scholar ›
[59]
[59] [학술지(정기간행물)] Martin, J. M./An alternative to bureaucratic impersonality and emotional labor: Bounded emotionality at The Body Shop/Administrative Science Quarterly/1998/43(2)/429~470// Google Scholar ›
[60]
[60] [학술지(정기간행물)] Mayer, J. D./Emotional intelligence meets traditional standards for an intelligence/Intelligence/2000/27(4)/267~298// Google Scholar ›
[61]
[61] [학술지(정기간행물)] McNeely, B. L./The role of dispositional and situational antecedents in prosocial organizational behavior:An examination of the intended beneficiaries of prosocial behavior/Journal of Applied Psychology/1994/79/836~844// Google Scholar ›
[62]
[62] [학술지(정기간행물)] Miles, D. E./Building an integrative model of extra role work behaviors: A comparison of counterproductive work behavior with organizational citizenship behavior/International Journal of Selection and Assessment/2002/10/51~57// Google Scholar ›
[63]
[63] [학술지(정기간행물)] Morris, J. A./The dimensions, antecedents, and consequences of emotional labor/Academy of Management Review/1996/21/986~1000// Google Scholar ›
[64]
[64] [학술지(정기간행물)] Motowidlo, S. J./Some basic issues related to contextual performance and organizational citizenship behavior in human resource management/Human Resource Management Review/2000/10(1)/115~126// Google Scholar ›
[65]
[65] [학술지(정기간행물)] Neuman, J. H./Workplace violence and workplace aggression: Evidence concerning specific forms, potential causes, and preferred targets/Journal of Management/1998/24/391~419// Google Scholar ›
[66]
[66] [학술지(정기간행물)] O'Brien, K. E./The relative importance of correlates of organizational citizenship behavior and counterproductive work behavior using multiple sources of data/Human Performance/2008/21/62~88// Google Scholar ›
[67]
[67] [단행본] Organizational Citizenship Behavior: The Good Soldier Syndrome/Organ, D.W./Lexington Books/1988/~/// Google Scholar ›
[68]
[68] [단행본] The Motivational Basis of Organizational Citizenship Behavior. in: Research in Organizational Behavior, vol. 12/Organ, D.W./JAI Press/1990/43~72/// Google Scholar ›
[69]
[69] [학술지(정기간행물)] Othman, A. K./Emotional intelligence, emotional labour and work effectiveness in service organizations: A proposed model/The Journal of Business Perspective/2008/12(1)/31~42// Google Scholar ›
[70]
[70] [학술지(정기간행물)] Pearson, C. M./On the nature, consequences and remedies of workplace incivility: No time for 'nice'? Think again/Academy of Management Executive/2005/19(1)/7~18// Google Scholar ›
[71]
[71] [학술지(정기간행물)] Podsakoff, P. M./Transformational Leader Behaviors and Substitutes for Leadership as Determinants of Employee Satisfaction, Commitment, Trust and Organizational Citizenship Behaviors/Journal of Management/1996/22/259~298// Google Scholar ›
[72]
[72] [학술지(정기간행물)] Pugh, S. D./Service with smile: Emotional contagion in the service encounter/Academy of Management Journal/2001/44(5)/1018~1027// Google Scholar ›
[73]
[73] [학술지(정기간행물)] Quebbeman, A. J./Emotional intelligence and dispositional affectivity as moderators of workplace aggression:The impact on behavior choice/Human Resource Management Review/2002/12(1)/125~143// Google Scholar ›
[74]
[74] [학술지(정기간행물)] Robinson, S. L./A typology of deviant workplace behaviors: A multidimensional scaling study/Academy of Management Journal/1995/38/555~572// Google Scholar ›
[75]
[75] [학술지(정기간행물)] Sackett, P. R./Citizenship and counterproductive behavior: Clarifying relations between the two domains/Human Performance/2006/19(4)/441~464// Google Scholar ›
[76]
[76] [학술지(정기간행물)] Salovey, P./Emotional Intelligence/Imagination, Cognition, and Personality/1990/9(3)/185~211// Google Scholar ›
[77]
[77] [학술지(정기간행물)] Schaubroeck, J./Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms/Journal of Organizational Behavior/2000/21/163~183// Google Scholar ›
[78]
[78] [학술지(정기간행물)] Schaufeli, W. B./Burnout and reciprocity:Towards a dual-level social exchange model/Work and Stress/1996/10/225~237// Google Scholar ›
[79]
[79] [학술지(정기간행물)] Skarlicki, D. P./Retaliation in the workplace: The roles of distributive, procedural, and interactional justice/Journal of Applied Psychology/1997/82/434~443// Google Scholar ›
[80]
[80] [학술지(정기간행물)] Slaski, M./Health, performance and emotional intelligence: An exploratory study of retail managers/Stress and Health/2002/18(2)/63~68// Google Scholar ›
[81]
[81] [학술지(정기간행물)] Slaski, M./Emotional intelligence training and its implications for stress, health and performance/Stress and Health/2003/19(4)/233~239// Google Scholar ›
[82]
[82] [학술지(정기간행물)] Smith, C. A./Organizational Citizenship Behavior: Its Nature and Antecedents/Journal of Applied Psychology/1983/68(4)/653~663// Google Scholar ›
[83]
[83] [학술지(정기간행물)] Spector, P. E./An emotioncentered model of voluntary work behavior:Some parallels between counterproductive work behavior and organizational citizenship behavior/Human Resource Management Review/2002/12/269~292// Google Scholar ›
[84]
[84] [학술지(정기간행물)] Staw, B. M./Organizational behavior: A review and refomulation of the field's outcome variables/Annual Review of Psychology/1984/35/627~666// Google Scholar ›
[85]
[85] [단행본] Work Organizations:A Critical Introductions (3rd ed.)/Thompson, P./Palgrave/2002/~/// Google Scholar ›
[86]
[86] [학술지(정기간행물)] Tsaousis, I./Exploring the relationship of emotional intelligence with physical and psychological health functioning/Stress and Health/2005/21(2)/77~86// Google Scholar ›
[87]
[87] [학술지(정기간행물)] Van Dijk, P. A./Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance/Journal of Management and Organization/2006/12(2)/101~115// Google Scholar ›
[88]
[88] [학술지(정기간행물)] Van Rooy, D. L./Emotional intelligence: A meta-analytic investigation of predictive validity and nomological net/Journal of Vocational Behavior/2004/65/71~95// Google Scholar ›
[89]
[89] [학술지(정기간행물)] Vardi, Y./Misbehavior in organizations: A motivational framework/Organizational Science/1996/7(2)/151~165// Google Scholar ›
[90]
[90] [학술지(정기간행물)] Werner, J. M./Implications of OCB and contextual performance for human resource management/Human Resource Management Review/2000/10(1)/3~24// Google Scholar ›
[91]
[91] [학술지(정기간행물)] Wharton, A. S./The affective consequences of service work/Work and Occupations/1993/20/205~232// Google Scholar ›
[92]
[92] [학술지(정기간행물)] Wong, C./The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study/The Leadership Quarterly/2002/13(3)/243~274// Google Scholar ›
[93]
[93] [학술지(정기간행물)] Zapf, D./Emotion work and psychological well-being: A review of the literature and some conceptual considerations/Human Resource Management Review/2002/12/237~268// Google Scholar ›
[94]
[94] [학술지(정기간행물)] Zapf, D./Emotion work and job stressors and their effects on burnout/Psychology and Health/2001/16/527~545// Google Scholar ›
[95]
[95] [학술지(정기간행물)] Zapf, D./Emotion work as a source of stress: The concept and development of an instrument/European Journal of Work and Organizational Psychology/1999/8(3)/371~400// Google Scholar ›
[96]
[96] [학술지(정기간행물)] Zhou, J./Awakening employee creativity: The role of leader emotional intelligence/Leadership Quarterly/2003/14(4)/545~568// Google Scholar ›

Publication History

Published 2010-01-01

Metrics

Cited by 70

The Effects of Emotional Dissonance and Emotional Intelligence of Service Employeeon their Non-task Behaviors